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Office Hours
MON - FRI9am - 5:30pm
SAT8am - 3pm
SUNBy Appointment Only
Gate Hours
Daily6am - 9pm
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Storage Customer Reviews
Mary Mollica
3 years ago
Just rented with Krystal! She was fabulous and suuuuppppeeerrr professional! Very happy with the service & space:)
Emily M
3 years ago
Awesome experience now! The new owners have really turned this place around and the staff is very helpful!
Michael Eunice
2 years ago
We were so lucky to meet Krystal. She let us know about the mobile pods that is a great idea, and they deliver the pods to your new locations. Unexpected, great, and we love it.
Clare Lopez
2 years ago
We are so happy with the service and spaces available at this location. The front desk attendant, Krystal was so helpful in helping us choose the right size space for our needs. We are so glad we chose this location and could not be happier with the rate, access, and space available.
Kenneth Baker
2 years ago
They were very easy to work with and transparent in their policies. Storage units were very clean and easy to access. Security seems very good as well.
Barbara Leija
2 years ago
We rented a unit recently were very happy with not only the unit itself but the cleanliness and security provided. Thank you so much Krystal, for not only your friendly manner, but all your recommendations as well. If we ever need another unit in the future, this is where we will head!
Black Sea Tattoo
2 years ago
We did business with Sore America for rentals of trucks and tools for conventions and events and highly recommend them.
NA M
2 years ago
Location is well maintained and present manager is professional and proficient with administrative policies and systems. A cut above the rest locally in all aspects. Highly recommended facility.
Bruce Osborne
1 year ago
I recently rented a unit and u-haul from this facility. Customer service was fantastic. She took the time to answer all my questions and made sure I had the right equipment for my move. I strongly suggest to anyone moving or storing THIS is the place to go!
Chris Steiner
1 year ago
Great place to store items!! This should be the first place to go for all of your storage needs.
Sarah DuPre
1 year ago
Had been searching storage units in the area and by far this is the best one! They had exactly what I was looking for! Krystal was great with helping me secure a unit and was very knowledgeable! Very good customer service.
Roger Caiazza
3 years ago
Not recommended for RV storage. Any storage facility in the Town of Clay that claims to be able to provide RV storage has to improve their lot with enough gravel to support your rig. Their policy is that you don't get to reserve a spot but they continue to offer rentals when there are no appropriate spots available.
I got stuck in March when I pulled the rig out to work on it and returned in May to see if I could park somewhere I would not get stuck again. I could not find any location that seemed to have more gravel than clay so I did not feel that I could park there.
Got no satisfaction with a solution. So given the choice of renting space without any possibility of using it and cancelling my agreement I chose to cancel. Strongly recommend that you not rent RV storage spots until the parking lot is improved.
Chris Steiner
2 years ago
So I just rented a medium size storage unit, only had it maybe a month. I work 4pm to around 2am, give or take some hours. The place is on my way home so it's kind of convenient and sometimes stop early in the morning. The gate is always wide open and not secured so I can just drive right in to the facility. I was at my unit one night and a guy approached me rudely in a tow truck and thought I was breaking in or something. He said he was the owner or something and there was no access at this time. I stated well the gate is wide open and not securing the facility and I believe it's broke and has been since i started renting. So since this guy was so rude, I will be canceling my rental at the end of this pay term. Kind of wish I didn't just pay for another month. I will definitely be grabbing all my stuff and going to a facility with 24 hour access which plenty have. I just don't understand people sometimes. If your so worried about someone being in the facility after hours then spend some money and fix the gate for your peace of mind as well as customers. Which it should of been fixed a while ago. I always thought that was kind of unsafe and unsecure for the main gate to be wide open all through the night. I meant to ask them what's the reason it's taking so long to repair it. I'm also sure that most customers don't even know that the gate is wide open all night and that there belongings are at risk and not very secure.
John D
2 years ago
TL:DR Crazy Storage Lady will ignore U-Haul's reservation policy, deny your reservation, and waste your entire day.
My sister had just had neck and spinal surgery. She wanted to rent a UHaul tow trailer to help us move my daughter's furniture out of storage and into a new apartment (my daughter was leaving for college). My sister owned the only vehicle with a hitch on it and she wanted to help. Originally, I was going to rent it out. I mean, it's a trailer...how difficult could this process be? So, I made a reservation with Store America (not my first choice, but the company that I made the original reservation with did not have any trailers on their lot) for a 10:00am pick-up. When I arrived, I was informed that my license expired on my birthday the month before. I go to college in North Carolina and I was up in New York to visit my family for the summer and help transition my daughter to her new campus. Anyway, I figured, "No problem". I would have to renew my license when I got back to NC. The woman behind the counter informed me that the person renting the trailer need to be the owner of the vehicle with matching license, insurance card, credit card, etc. No problem.
So, I told my sister that I could not rent the trailer for her and she would need to do it. We made a new reservation for 1:00pm, and my sister and my daughter drove all the way back to Store America to pick up the trailer. When they arrived, the door was locked. The woman inside saw them through the window, unlocked the door, and ask if she could help them. This was the conversation that they had:
My sister: "We have a reservation."
Crazy Storage Lady: "What's the last name?"
My sister gave the crazy storage lady her last name.
Crazy Storage Lady: "I am not honoring your reservation. Call 1-800-UHaul. No more questions until after 2:00pm. I am on lunch."
She then proceeded to close the door in my sister's face, lock it, and walk away, leaving my sister and daughter standing there in the pouring rain. No explanation or anything. So, my sister called me and I called 1-800-GO-U-Haul. I spoke with Sherry and told her the story. She was in disbelief. Sherry was very apologetic. She took down all of the details and sent the info to her manager. We spoke to a U-Haul manager and SHE was in disbelief. She called the Crazy Storage Lady herself to get to the bottom of why the Crazy Storage Lady would not rent to us. First, Crazy Storage Lady told them some lies that we owed money to U-Haul and our account was flagged. When the manager explained that that was not true and there were no records or flags in their system about us owing a past due debt, Crazy Storage Lady then told them that we were suspicious for wanting to rent a trailer and refused to honor our reservation.
In the end, U-Haul customer service said that they would report and deal with Crazy Storage Lady (because she is representing their brand after all and is acting as a U-Haul representative). They agreed she was making no sense and was crazy (hence, the name Crazy Storage Lady). In addition, they gave us a $50 credit and found us a reputable U-Haul facility on Thompson Road (highly recommend using them). Unfortunately, we wasted the whole day dealing with Store America and Crazy Storage Lady, which delayed my daughter's move by a week, causing her to miss a week of school. I still highly recommend U-Haul. They were great and accommodating. However, if you want your move to go smoothly, do not rent from Store America.
Chris Steiner
1 year ago
Rented a storage unit from this place. Found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guessed I wasted money paying for a nonsecure facility. I recommend checking other storage places before this one considering there is alot of options when it comes to a storage unit!!
Heidi Marsden
1 year ago
911 PLEASE READ !!! "If you have an issue with the business that is fine but your comments are highly inappropriate and remorseful. You have 24 hours to remove all attacks against employees or we will advise them to press charges for slander and harassment. Google lawsuits defamation to educate yourself". - STORE AMERICA !! This message was sent by Crystal Osbourne. This is a Perfect example of why you Say No To Drugs !!! Since, I earned my Associate's Degree and and three professional licenses. They will never be taken away !! Anyone seeking advice from Google. Is a clear mental Case !!! DO NOT RENT FROM STORE AMERICA !! Phyocpaths with No I.Q. NO EDUCATION OF ANY KIND WORKS THERE. CRAZY PHYCOPATHS !!! YOU WERE WARNED !!!! Crystal Osbourne parents abandoned her as child. Stephenie has to work a P/T job because her children are grown and Welfare forced her to work. I had to Fire Store AMERICA. The evil looks and Disrespectful behavior. That I recieved from Crystal and Stephanie. Including raising my rent every month. I had two large units. Two small units and a out side car unit. I had to shovel out my car every winter. There were New scraches on my car. I have a Autobody Company had to fix them. I was paying $560.00 a month. This amounted to $7,000.00 a year. It would have gotten worse. YOU BOTH WERE FIRED !!! DO NOT RENT FROM STORE AMERICA !!! YOU WERE WARNED !!! OTS NOT WORTH IT !!! I REGRET EVER RENTING THERE FOR ALMOST TWO YEARS !!! I HAVE BEEN WORKING SINCE I WAS 12 YEARS OLD !!! I HAVE NEVER BEEN BEHIND IN PAYMENTS IN MY LIFE !!! THESE PEOPLE HAVE ZERO CUSTOMER SERVICE AND ZERO KNOWLEDGE OF HOW TO RUN A BUSINESS !!! ALL CRYSTAL AND STEPHANIE DO ALL DAY OS SMOKE CIGARETTES AND GOSSIP ABOUT THE CUSTOMERS !! WONDER WHY YOU HAVE OVER 40 VACANT STORAGE UNITS !!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!!!!!!!!!!!!!!!!!!!
Heidi Marsden
1 year ago
911 PLEASE READ !!! A TEXT MESSAGE FROM CRYSTAL. I COPY FOR YOUR PLEASURE "If you have an issue with the business that is fine but your comments are highly inappropriate and remorseful. You have 24 hours to remove all attacks against employees or we will advise them to press charges for slander and harassment. Google lawsuits defamation to educate yourself". - STORE AMERICA !! This message was sent by Crystal Osbourne. This is a Perfect example of why you Say No To Drugs !!! Since, I earned my Associate's Degree and and three professional licenses. They will never be taken away !! Anyone seeking advice from Google. Is a clear mental Case !!! DO NOT RENT FROM STORE AMERICA !! Phyocpaths with No I.Q., NO EDUCATION OF ANY KIND WORKS THERE. CRAZY PHYCOPATHS !!! YOU WERE WARNED !!!! Crystal Osbourne parents abandoned her as child. Stephenie has to work a P/T job because her children are grown and Welfare forced her to work. I had to Fire Store AMERICA. The evil looks and Disrespectful behavior. That I recieved from Crystal and Stephanie. Including raising my rent every month. I had two large units. Two small units and a out side car unit. I had to shovel out my car every winter. There were New scraches on my car. I have a Autobody Company had to fix them. I was paying $560.00 a month. This amounted to $7,000.00 a year. It would have gotten worse. YOU BOTH WERE FIRED !!! DO NOT RENT FROM STORE AMERICA !!! YOU WERE WARNED !!! ITS NOT WORTH IT !!! I REGRET EVER RENTING THERE FOR ALMOST TWO YEARS !!! I HAVE BEEN WORKING SINCE I WAS 12 YEARS OLD !!! I HAVE NEVER BEEN BEHIND IN PAYMENTS IN MY LIFE !!! THESE PEOPLE HAVE ZERO CUSTOMER SERVICE AND ZERO KNOWLEDGE OF HOW TO RUN A BUSINESS !!! ALL CRYSTAL AND STEPHANIE DO ALL DAY IS SMOKE CIGARETTES AND GOSSIP ABOUT THE CUSTOMERS TO THEIR BOYFRIENDS ON THE COMPANY PHONE !! HOW PATHETIC ! WONDER WHY YOU HAVE OVER 40 VACANT STORAGE UNITS !!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!!!!!!!!!!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chris Steiner
1 year ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. The facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent from this facility. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, an employee named KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved especially by KRYSTAL OSBORNE!!!!! SAVE YOURSELF THE HEADACHE PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chris
11 months ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chris
11 months ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place by all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Chris
10 months ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place from all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ricky Bobby
10 months ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place from all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ricky Bobby
8 months ago
Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place from all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!
Storage Facility Amenities16 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Carts & Dollies
- Climate Control
- Drive-up Access
- Free Lock at Move In
- Gated Entry
- Interior Hallway
- Mobile Storage
- Online Bill Pay
- Online Rental
- RV, Car, Boat
- Rental by Phone
- Tenant Insurance Available
- Truck Rental
Liverpool
State of the Art Storage Facility offering secure and stress free storage rental. Month to month tenancy available with competitive pricing. Located in Liverpool, between Wetzel and Buckley Rd. Moving and packaging supplies available on site. We are currently GROWING and adding new units and sizes available to rent by Summer/Fall 2019.
Marley C
3 years ago